Terms and Conditions
Guarantee and warranty
We offer a 10-year guarantee against manufacturing faults on our unique range of baths and nonelectrical products. In either instance, all products must be fitted in accordance with both the instructions and any relevant regulations that apply to the country in which they are fitted. They are supplied for normal domestic use only. We do not cover products against fair wear and tear, misuse, incorrect usage, incorrect installation, incorrect specification, malicious or accidental damage, negligence, or lack of servicing. Guarantees and warranties are non-transferable. Proof of purchase will be required to validate any claim. No claim greater than the purchase price paid to British Baths or for consequential loss will be entertained by British Baths, except where negligence on the part of British Baths is proven.
Authenticity
Many products in our range are made using techniques rarely in common use today. This is to recreate an authentic period look and this should not be confused with mass-produced, featureless product and thus construed as imperfect. Where applicable this is highlighted in our information on individual products.
Printing accuracy
Prices are for guidance and are correct at the time of going to print but do not constitute a formal offer as prices may have to change due to unforeseen circumstances. Accordingly, all prices are those ruling at the date of despatch. Photographs we use are studio posed in a setting intended to demonstrate the ambiance and look of the main product featured, unless otherwise stated. All items used to dress the shot are photographer’s props and therefore we are unable to advise on them.
Your rights
Any agreement between British Baths and the Customer shall be subject to and governed by the domestic law of England. No agreement between British Baths and the customer can be deemed to be binding howsoever proposed or made in the event that such agreement is found to conflict with English law. Full Terms and Conditions of supply are available on request
Availability
We aim to maintain stock of all items at all times. However, the majority of items are produced in small volume and in specialist circumstances and can therefore be affected by significant lead times. Availability should be checked at the time of ordering and before making any commitment to installation. Please do not book any installations until you physically have the product.
Measurements and specifications
All measurements are given for guidance only. Variation may occur either due to manufacturing tolerances, specification change, error or admission. We reserve the right to change specifications at any time. For this reason, it is recommended to check critical dimensions with British Baths prior to ordering. British Baths will not accept any liability where there is no prior written advice of critical requirements.
Delivery
We use third party couriers and hauliers with the exception of overseas and out of area postcodes. At the time of order a confirmation will be sent which will include all delivery information. Deliveries requiring premium services in excess of those described above will incur additional charges. Please contact our Sales Office with your requirements to obtain a quote. Orders for less than £125 net will incur a carriage charge of £8.95. For further delivery information please visit our website.
Damage in transit
All products supplied by British Baths are carefully inspected prior to shipping, and every care is taken with packaging to ensure orders arrive in good condition. However, sometimes things can go wrong. As we do not use our own transport there is a limited time in which we can make a claim for any damage in transit against carriers. For this reason, outer packaging should be inspected for obvious signs of damage before accepting delivery and all items should be opened and inspected within 3 days of receipt. We cannot accept claims for damage in transit after this, nor will we accept any responsibility once goods have been passed to a third party without prior inspection.
Bespoke orders
Special orders are only accepted in writing. Delivery periods can not be guaranteed. Cancelling will only be accepted in writing and can only be accepted prior to production or despatch of the item. Bespoke products that are specially ordered, such as painted baths, will not be accepted for return.
Returning goods
Items which are unsuitable or not required may be returned subject to the following conditions:
1. British Baths must be contacted prior to any item being returned and returns documentation obtained. British Baths will not accept any responsibility where this requirement has not been complied with.
2. The original British Baths invoice number must be quoted when contacting British Baths. British Baths will only deal with the persons to whom the product was originally invoiced.
3. The item to be returned must be in perfect re-saleable condition when received at British Baths. We will not accept any items for return which have been fitted, used or in a condition other than that which it was supplied.
4. The retail packaging must be unmarked and in good condition. For this reason, it is wise to retain all packaging materials and to open packaging with care.
5. It is not the responsibility of British Baths to organise or pay for the return of goods in these circumstances.
6. In selecting a suitable method for return consideration should be given to proper insurance as British Baths cannot accept liability for goods damaged in transit.
7. Responsibility for packaging the item in a suitably robust fashion lies with the sender. If there is any doubt as to what a suitably robust fashion means please contact British Baths for specific packaging advice. 8. Items damaged in transit will not be accepted for refund/credit.
Claims after installation
No claims will be entertained other than for a genuine manufacturing fault after installation has commenced. Visible marks, scratches, impact damage, discolouration through chemical contamination, etc will not be accepted as genuine manufacturing faults. Proper care should be taken to protect the product from damage during installation and through to commissioning.
